Shipping Policy

At Nexa prints , we ship our products to customers located in the United States. More than 98% of our orders are delivered within 15-20 days from the date of order.

Delivery Timeline: 

Express Shipping - The product will be delivered within 10-15 business days from the date of the order. Orders are manufactured and dispatched within 5-7 business days for priority orders with a subsequent transit duration of approximately 3-5 business days.

Standard Shipping - The product will be delivered within 15-20 business days from the date of the order. Orders are manufactured and dispatched within 5-7 business days for standard orders with a subsequent transit duration of approximately 10-12 business days.

Please Note: We may charge additional shipping fee below a certain order value or in case of any unique requirement.

Delayed Delivery Clause:

It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.

In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.

Exceptions: 

  • There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
  • If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location. 

Can I modify the shipping address after the order is placed?

Until the products are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.

Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, Nexa Prints bears no responsibility for any consequences that may occur. 

Damaged during Transit 

We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your order has been damaged in transit, we will ensure that a resolution is provided.

Damage must be reported within 7 days of delivery* to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy. 

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to nexaprintssop@gmail.com with all of the following:

  • A clear photo of the damage
  • An unboxing video 
  • Clear photos of the box & any damage to the outer box (From multiple directions including all the sides), 
  • and a clear photo of the shipping label on the box.

Failure to comply with this request and timeframe will void the Seller's obligations. 

Missing or Damaged Items Complaints

To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.

This step is crucial to protect both your interests as well as ours. It also helps us address these concerns with our shipping and insurance partners. In case of missing items, damaged products, or any discrepancies with your order, these photos and videos will serve as essential proof for any claims.